At SYMS Distribution, we're committed to providing quality parts backed by knowledgeable service. If something isn't right with your order, we're here to help. Please review the policy below before submitting a Return Request.

Return Eligibility

  • Returns must be requested within 30 days of delivery.
  • Items must be new, unused, uninstalled, and in their original packaging.
  • Proof of purchase or the original order number is required.
  • All return requests are subject to review and approval.

Items Not Eligible for Return

  • Special-order items
  • Discontinued products
  • Installed or used parts
  • Items that are not in resalable condition

Warranty Claims

  • We honor all applicable manufacturer warranties.
  • If you believe you've received a defective product, we'll carefully review your request and work with you to find the best solution.

Shipping & Restocking

  • Approved returns may be subject to a restocking fee.
  • Original shipping charges are non-refundable unless the return resulted from our error.

Damaged or Incorrect Orders

If you receive an incorrect or damaged item, please notify us promptly so we can take care of it.

Return Authorization Required

Do not return any merchandise without prior authorization.

All return requests are reviewed individually. If your request is approved, you will receive:

  • An RMA (Return Merchandise Authorization) number
  • Return instructions
  • The approved return shipping address

Unauthorized returns may be refused or returned to the sender.

Start your return process

Complete a Return Request and our team will review your submission. If your request is approved, we will send you an RMA number along with return instructions and the approved return shipping address.

Request a Return